Jochem

Überblick

Customer support assistant.

Jochem.ai is an internal AI assistant that specializes in customer care-related questions. Leveraging a self-improving knowledge base, Jochem provides instant answers for customer service agents, saving them time and reducing the need for team leads to intervene. The AI tool learns from human answers, ensuring that it continuously improves its performance. Jochem.ai is fully compliant with GDPR regulations and offers easy integration with existing systems like Teams or Slack, making knowledge retrieval and management effortless. In addition to answering questions, Jochem.ai offers features to enhance customer support. It can provide answers to emails and chats with just one click, reducing stress on second-line support. If Jochem.ai cannot answer a question, it can instantly escalate it to a senior agent for resolution, and it learns from these escalations for future reference. The platform also allows for efficient management of escalation logs. Jochem.ai provides operational insights by offering metrics such as time saved and hot topics. It ensures that the knowledge base stays up to date by automatically updating existing knowledge bases and making suggestions for new and conflicting content. The tool offers different pricing plans, including a basic plan for 10 agents and an enterprise plan for larger organizations. It can be easily integrated with company apps and knowledge sources through a simple plugin. Jochem.ai also allows organizations to customize its preferences and set permissions for users. Overall, Jochem.ai empowers customer service teams by assisting agents in solving customer inquiries and providing valuable insights for operational improvement.

Funktionsweise

Jochem setzt auf einen klaren Anwendungsfall und einen schlanken Workflow. Die Bedienoberfläche ist bewusst aufgeräumt gestaltet, sodass auch Einsteiger schnell zu verwertbaren Ergebnissen kommen. Profis profitieren von der Geschwindigkeit und der Möglichkeit, das Tool nahtlos in bestehende Arbeitsabläufe einzubinden.

Für wen geeignet?

Jochem richtet sich an Kreative, Marketing-Teams, Unternehmer und kleine Agenturen, die KI-Funktionen im Bereich Business management einsetzen möchten. Teste das Tool zunächst mit einer realen Aufgabe über die offizielle Website und vergleiche die Ergebnisse mit deinen Anforderungen, bevor du es fest in deinen Workflow integrierst.

Jochem besuchen